Kent Crafts - jewellery, knitwear, cross stitch, home decor

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Ladies Beret
£10

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I was given one of these for Christmas and its really warm. ..

Postage & Returns

Postage and Packing
All our products are well packed in order to ensure they arrive in good order. We use Royal Mail for delivery of our products. Postage is calculated according to the weight of the items and chosen delivery method when you check out.

International Orders
This website includes prices for UK delivery only. International orders will only be sent using a tracked, signed for, airmail service. If you wish to buy outside of the UK please contact us for a quote on postage to your country.

Payment
Payment is preferred by PayPal, however you can also send a cheque or postal order. Please note that cheques can take up to 5 days to clear through our account and therefore a delay for dispatch will occur.

Returns
If you wish to make a return under the "Cooling Off" period under the DSR regulations, you must inform us with 7 days of receiving the item and return the item to us, at your expense, in unused and resalable condition within 14 days of receiving the said item. We will refund you the item price - but only once we have received the item back in good condition.

Return Postage and Address
If you change your mind, you are responsible for any postage costs. Please remember that until we receive the goods back from you, they remain your responsibility, so please ensure that they are well packaged and insured in transit where applicable. Returned items should be sent to 2 Great Cheveney Farm Cottages, Goudhurst Road, Marden, Kent, TN12 9LU

Exclusions to return policy
For hygiene reasons, some items (for example, but not exclusively) ear-rings for pierced ears, are excluded from our return policy and can only be returned should a genuine manufacturing fault exist. Items which are excluded will be clearly stated in the description.

Faulty Products
Items that have a manufacturing defect will be refunded or replaced at the managements’ discretion, on return. Please contact us first before returning any faulty item. In all cases, our maximum possible refund payable will be the total paid to us by you. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.

Items Lost In Post
Royal mail do not consider an item to be lost in the post until 15 working days (3 weeks) have elapsed. If you believe your order has been lost in the post, and it is 3 weeks since you placed your order, we will require you to complete a very simple "lost in post" form, after which we will arrange for replacement products to be dispatched. No claim for non-delivery will be accepted until we receive a copy of this form back from you. If replacement products are not available, a full refund will be made to you.

Dispatch
All items purchased via PayPal will be dispatched within 48hrs of order. Items purchased with a cheque or postal order will be dispatched upon cheque/postal order clearance in our bank account.

PayPal
Please include your telephone number in the PayPal comments if you have any query, as we can often get back to you quicker by telephone. We reserve the right to refund any purchases if your PayPal address is unconfirmed and/or your account unverified.

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